FAQs

GENERAL

  1. What is bÜmdary?

bÜmdary is an app that allows teachers and students to be in contact in order to have instant language lessons through video conference.

  1. How does bÜmdary work?

Depending on different criteria (language, level, required competence, price and duration of the lesson requested by a student), teachers who met the requirements needed by a student and are “Active” will automatically receive an email from the platform. Through this message, they can choose to accept giving the lesson and connect with the student in the platform in a matter of seconds. Only teachers can accept lessons. Register and modify your profile.

There are two types of profiles in the platform: one for students (who wish to find language teachers instantly) and other for teachers (who wish to teach languages through bÜmdary).

  1. How can I make an account?

Students and teachers can register after accepting the terms and conditions and the privacy policy.

  1. Click on “Register”.
  2. Enter your name, your email and choose a username and a password.
  3. Select whether you are a student or a teacher.
  4. Accept the terms and conditions and click on “Register”, and DONE!

How can my avatar be changed?

Access My profile, upload your avatar.

  1. How are the classes conducted?

The platform is available for both mobile phones and computers. However, we recommend teachers to give lessons from a computer.

The lessons are held in our virtual classroom via the website, which is developed with all the necessary tools to make your experience like that of a face-to-face lesson (video, chat, digital blackboard, collaborative text editor, possibility of sharing your screen, etc.).

We recommend having a headset with a microphone for good audio quality and a good development of the online class without incidents.

The participants, teacher and student, connect automatically after the student’s request is accepted by a teacher.

From the beginning of the class and depending on the duration established in the request, a time counter equivalent to the duration of the class chosen will go off, which will automatically cut off the connection of both participants when it reaches 00h00min.

  1. How can I cancel my subscription?

To unsubscribe you just have to send an email with the word «unsubscribe» to Global@bumdary.com

STUDENTS

  1. How do I find a teacher?

Once you have registered on the platform with a student profile, you will be able to search for a teacher.

  1. Start by indicating the language you want to learn by clicking on the corresponding icon.
  2. To have a class you will have to choose between the different options of the filters established in the search: the level of the lesson you want to have, the skill you want to develop, the duration of the class, the price you are willing to pay and other optional filters.
  3. Pay in advance by recharging your wallet.
  4. Wait for a teacher to accept the lesson so that you can confirm in one click and enter the video conference.
  5. Once the class is over, you have the option to leave the teacher out from your future searches if you do not wish to repeat with him/her.
  1. How do I pay for a lesson?

In order for you to have lessons, you will have to buy a voucher of 9, 20 or 50 euros.

The whole process and the legal conditions of payment of the classes are carried out through the stripe payment gateway https://stripe.com/

When students want to receive a lesson, they will have to select the amount they are willing to pay. As soon as the teacher accepts the class, the amount will be automatically deducted from the voucher.

  1. How can I evaluate a teacher?

Teachers cannot be assessed. If you are not satisfied with the class, you can modify the search so that the teacher does not appear again.

  1. What do I need to receive the class?

A computer, a tablet or a mobile device, a camera, a microphone and an audio output.

You can create a shortcut on your mobile device for convenience, without having to download the application (PWA technology)

You can use either Google chrome or Firefox, both of which have been updated to the latest version available.

You must have a connection of at least 5MB downstream and 5MB upstream.

  1. How do teachers receive my application?

When you have established all the requirements that the teachers must meet in order to teach the class you are requesting, and you validate the search, they will receive a notification. They will then have the option to accept the application (according to the conditions set).

  1. Can minors use this service?

Minors cannot be teachers.

If a minor wants to receive lessons through this service he or she must do the following:

  1. If you are under 10 years old, you will have to have a lesson through your father, mother or legal guardian’s account. You can only use our service under their supervision.
  2. If you are over 10 years old, you will have your own account linked to that of your parents or legal guardian.

TEACHERS

  1. How can I teach?

Once you have registered on the platform with a teacher profile you can edit it so that students can send you notifications.

To do this, select the language(s) you can teach and complete the corresponding characteristics:

  1. The levels in which you can teach (low, medium and/or high).
  2. The skills in which you specialize.
  3. The cost of your service depending on the duration of the class (15, 30, or 60 minutes).

From this moment on, you can activate or deactivate your availability status to receive notifications from students who are looking for a teacher. Only when you are «Active» will you receive these emails.

  1. What do I need to teach the class?

A computer, tablet or mobile device, a camera, a microphone and an audio output.

You can create a shortcut on your mobile device for convenience, without having to download the application (PWA technology).

You can use Google chrome or firefox browsers, both updated to the latest version available.

You must have a connection of at least 5MB downstream and 5MB upstream.

  1. How do I receive the money from the classes?

The classes are paid through Paypal or bank transfer at the beginning of the month. Teachers must accumulate a minimum of €50 to take out money from the platform.